Wednesday, May 6, 2009

Hello, hello, I Feel Your Pain

I feel your pain. The pain of trying to get a realtor call you back. We realtors also feel your pain as you buyers. I know, you ask yourself, "I'm interested in the house why can't the agent return my call. How about actually answering the phone."

I ask myself the same question. I have a written offer on a property and want to speak to the listing agent before I fax it over and can't get her/him to call me back. Or they get the offer and we are waiting for a response and I call for a follow up to see where we are on this. Nothing.

This is the biggest complaint from the public that deals with us. Now we have email, blackberries, texting. I still can't get a response.

My advise to you is get yourself an agent that responds to you. There are plenty of professional realtors that answer their cellphones. They want to do business with you in a professional way. It starts with answering their phone or returning the call with a couple of hours.

I have been in business for over 15 years and return all my calls, emails, texts, and I answer my cellphone when you call me.

There was a proliferation of speakers that ran around telling agents not to answer their phones - you control who you talk to. Well, I never bought into it. I always have taken calls on my cellphone. Today, I am still in business and most of my clients are referrals. Why, I answer my phone. I am not afraid to speak with you my buyer or my seller.

I'm here for you. That is the level of service I believe every person buying or selling the largest expense in their life deserves at minimum.

Work with a professional realtor.

2 comments:

  1. I never thought of an unanswered phone as a form of control - I wonder if those who do that on purpose realize the caller sees that very differently?

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  2. It just amazes me that Realtors who neither answer their phones or return calls in a timely manner stay in business...well maybe they don't ;-)

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